General Policy
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Rates are subject to change without prior notice.
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Special rates apply on holidays and special events including concerts and sports events.
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Special rates apply in case of inclement weather such as icy road conditions.
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​For insurance purposes rates are subject to change from Sedan rates to SUV rates at the pick up time, if more than 4 passengers.
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First 10 minutes of waiting time are free. After the driver’s arrival and /or initial contact with the customer.
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Waiting time will be estimated based on hourly rates.
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Minimum rates apply for rides 3 miles or less excluding airport transfers.
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Minimum hourly rate is for three hours.
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Credit card is required for most reservations, especially on holidays and major events.
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We accept cash and all major credit cards. (No checks please).
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​Split payments available at no extra charge.
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​20% gratuity will be applied to all rates except airport flat rates; unless otherwise indicated.
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Modification and Cancellation Policy
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Cancellation can be made 3 hours prior to pick time at no charge.
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Cancellation can be done via phone, text or email.
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No show and cancellations made less than 3 hours before the pick up time will be charged a cancellation fee of full trip price ( Mileage and base rate). For hourly reservations a one hour charge will be applied.
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If you can’t see your driver please call us prior to finding alternatives to avoid any cancellation fees.
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ADA Compliance
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Wheelchair-accessible vehicles are available upon request
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Zero Tolerance Intoxicating Substance Policy
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your safety is our top priority. We maintain a strict zero tolerance policy regarding the use of drugs and alcohol by any of our drivers while operating a vehicle.
If you believe your driver may be under the influence of drugs or alcohol:
🚫 Please ask the driver to stop the ride immediately.
📞 Report the incident to us right away with details of the ride (such as date, time, and pick-up location).
You can contact us directly to file a complaint or share your concerns:
Phone: [310-619-5488]
Email: [waelali123@gmail.com]
We take all reports seriously and will investigate each case thoroughly to ensure the highest standards of professionalism and safety.
Thank you for helping us keep every ride safe.
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3-1-1 information on how to report complaints to the City of Dallas (Ord. 29696)
City of Dallas – The Department of Aviation Transportation Regulation Division 3448 West Mockingbird Ln Dallas ,TX 75235